Privacy Policy
Effective Date: 8 June 2025
At SOAK Creative Pty Ltd (ABN 99 100 248 191) (“SOAK”, “we”, “us” or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose and store your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What is Personal Information?
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include your name, email address, contact number, and payment details.
We recognise that personal information is sensitive and that its provision is an act of trust. We take this responsibility seriously.
2. How We Collect Personal Information
We may collect personal information in several ways, including:
- When you contact us directly (via website form, email, phone or in person)
- When you subscribe to updates or request information
- When you purchase products or services
- Through cookies and tracking technologies on our website
Information we collect may include:
- Name, email address, phone number
- Postal address and postcode
- Company name and role (where applicable)
- Payment and billing details
- Website usage information and IP address
Where practical, we collect information directly from you. Your provision of personal information implies your consent to our collection, use and disclosure as outlined in this policy.
3. Use of Personal Information
We use your personal information to:
- Provide you with services, information or products you’ve requested
- Communicate with you and respond to enquiries
- Process and fulfil orders
- Send you updates, offers or news (if you have opted in)
- Improve our website and services
- Comply with legal obligations
You may opt out of receiving marketing materials at any time by using the unsubscribe link in our emails or contacting us directly.
4. Disclosure of Personal Information
We may share your personal information with the following third parties for the purposes mentioned in Section 3:
- Service providers: We may engage trusted third-party service providers to assist us in operating our website, conducting business, and delivering services to you. These service providers are obligated to keep your information confidential and use it solely for the purposes we specify.
- Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.
- Legal requirements: We may disclose your personal information if required by law, regulation, or legal process, or in response to a valid subpoena or court order.
All third-party service providers are required to maintain confidentiality and adhere to privacy laws.
We do not sell or rent your personal information to third parties.
5. Direct Marketing
We may use your personal information to send you marketing communications about our services, news, or campaigns. You can opt out at any time using the unsubscribe link provided or by contacting us.
6. Cookies, Pixels and Tracking Technologies
We use cookies, tracking pixels and similar technologies to enhance your experience on our website.
These may:
- Store user preferences
- Track website traffic and engagement
- Enable retargeting and advertising services
We may use third-party services (e.g., Google Analytics, Meta/Facebook Pixel) that place cookies or pixels to collect anonymous usage data.
You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect website functionality.
7. Security of Personal Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure, including:
- Physical security of our offices
- Restricted access to information
- Confidentiality agreements with contractors
- Regular updates to IT and cyber security systems
However, no system can be guaranteed 100% secure. If you suspect a breach, please contact us immediately.
8. Access and Correction
You have the right to access and request correction of your personal information. We aim to respond to requests within 30 days. Requests may be denied in circumstances permitted by law, including:
- Where providing access would unreasonably impact others’ privacy
- If the request is frivolous or vexatious
- Where access is prohibited by law or related to legal proceedings
To request access or a correction, contact us at: info@soak.co
9. Retention of Information
We may retain your personal information as required by law or for legitimate business purposes, even after your relationship with us has ended.
10. Third-Party Links and External Sites
Our website may contain links to third-party websites. These are provided for convenience only. We are not responsible for the content or privacy practices of third-party sites and encourage you to read their privacy policies.
11. Children’s Privacy
Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove the information from our systems.
12. Copyright and Use of Website
All content on www.soak.co, including text, images, graphics, videos, layout, and design elements, is owned or licensed by SOAK Creative and is protected under the Copyright Act 1968 (Cth) and international copyright laws.
You may not reproduce, adapt, upload, link to, frame, perform, distribute, or transmit any part of this website in any form without our prior written permission.
Client work examples displayed on the site may include materials for which copyright is owned by our clients. In such cases, copyright remains with the client, and SOAK Creative does not claim ownership over those specific materials.
All custom graphics, icons, and trademarks displayed on the website are the property of SOAK Creative unless otherwise stated.
13. Modifications to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. The latest version will be available on our website. Continued use of our services or website constitutes acceptance of any changes.
14. Jurisdiction
This policy is governed by the laws of Queensland, Australia. By using our site, you consent to the jurisdiction of Queensland courts in the event of any dispute.
15. Contact Us
If you have questions, requests or concerns about this Privacy Policy or our handling of your personal information, please contact:
SOAK Creative Pty Ltd
Email: info@soak.co
Website: www.soak.co
ABN: 99 100 248 191
